WEDDING INVITATIONS !
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FREQUENTLY ASKED QUESTIONS
Below is a list of common questions. Click on any of the links below to be taken to the answer. Please contact us if you have any questions that aren’t answered here, and we’ll keep updating this list.
1. How long will it take to receive my order?
2. How many songs will fit on a CD?
3. How do I know you’ll put the correct songs on the CD?
4. What’s the difference between the label and the printed CD option?
5. I’m having a small wedding or event; can I get less than 50 CDs and packaging?
6. Will you check my spelling and grammar?
7. Do you have a catalog?
8. Will I be able to see a proof before my order is printed?
9. What is an EProof?
10. On my screen the words and images look fuzzy – will they print that way?
11. Do you ship outside the US?
12. If I don’t like my products, can I return them?
13. Can I cancel my order?
14. My wedding is less than a month away; can I place a rush order?
15. What is involved in placing a custom order?
1. How long will it take to receive my order?
Your order from OurWeddingCD will ship within five to seven business days from the time it is approved. Express orders are delivered within five to seven business days from the date of approval. Orders will be sent either via USPS Priority Mail or UPS Standard Ground, depending on the size of the order. Return to top
2. How many songs will fit on a CD?
Each CD will hold approximately 80 minutes of music, or 700MB of data. The number of songs depends on the length of each track. Return to top
3. How do I know you’ll put the correct songs on the CD?
We do not supply any music or data – what you will receive is a blank CD-R with artwork and text printed directly on the upper surface. If you choose labels, they are easily applied using a CD label applicator, available at most office supply stores. Return to top
4. What’s the difference between the label and the printed CD option?
The CD is a blank CD-R with artwork and text printed directly on the upper surface. Labels are printed with the artwork and text, and are self-adhesive. You place them on your CDs. If you choose labels, they are easily applied using a CD label applicator, available at most office supply stores. Return to top
5. I’m having a small wedding or event; can I get less than 50 CDs and packaging?
Due to production requirements, fifty (50) is our minimum order. Return to top
6. Will you check my spelling and grammar?
We will correct obvious typos if we catch them, but we cannot be responsible for proofing spelling and grammar. You will be able to see a proof before the order goes to print, and we recommend that at least two people look over the proof to check for errors in spelling, grammar and placement of names. Return to top
We do not offer a printed catalog, since our product creation is entirely web-based. Return to top
8. Will I be able to see a proof before my order is printed?
Yes, an EProof will be sent to the email address you provide, for your convenience in proofing your order. Return to top
Our Electronic Proofs are printable PDF documents showing an approximation of how your printed products will appear. You can print out a copy, or view it on your monitor. You can also share it with others to assist in the proofing process. The first two proofs are provided at no charge. The third and fourth proofs may incur a $10.00 fee. Five proofs or more may be assessed a $20.00 fee per proof.
To view or print the EProof, you will need Adobe® Reader® software, which can be downloaded at http://www.adobe.com/products/acrobat/readstep2.html
10. On my screen the words and images look fuzzy – will they print that way?
The screen resolution of most monitors ranges from 72-96 dpi, while our products are printed at a minimum of 600dpi. The image you see on your screen is only a close approximation of how it will print.
In the case of products with a photo option, we need a high resolution file to work with – if it looks fuzzy on your screen when viewed at 100%, it will not print well either. You’ll need to supply us with a large image at a reasonably high resolution (300-600dpi) for best results. Return to top
11. Do you ship outside the US?
At this time, OurWeddingCD.com only ships within the United States. Return to top
12. If I don’t like my products, can I return them?
We guarantee our work to be free from defects in workmanship. If any products are flawed due to our error, we will promptly replace them. We request that you very carefully proof your order, as we cannot accept returns for products that are printed exactly as you specified. Return to top
We understand that sometimes things change. If you need to cancel your order, please let us know as soon as possible. If your order has not been processed we will gladly give you a complete refund. If your order has been processed a $50 cancellation fee will be applied. Return to top
14. My wedding is less than a month away; can I place a rush order?
Rush orders will ship in three business days from the order date. A rush fee of 20% will apply. Expedited shipping charges may also apply. Return to top
15. What is involved in placing a custom order?
Custom orders are available for special designs that you can't find in our Designer section, and for products in addition to sleeves and wallets. Those products are cards, 4 panel DigiPaks, 6 panel Digipaks, and 4 panel tall Digipaks.
A fee of $75.00 applies to all custom orders, and orders requiring many extra revisions and reworking may be billed at a rate of $40.00 per hour. For extra help in placing a custom order, please email us at orders@ourweddingCD.com or call 1.877.736.3410.